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Extended Support & Warranty Options |
| Coverage |
Extended Hardware Warranty |
Monitor and Maintenance |
MyTelco Service Assistant |
| Pricing: |
Call For Pricing* |
Call For Pricing* |
Call For Pricing* |
| Eligible Systems |
iConverged certified Phone sets and servers |
All KeyNote series systems |
All KeyNote series systems |
| Hardware |
Replacement of Core Telecom supplied servers and telephony cards beyond standard warranty period |
iConverged certified servers and Sangoma cards monitored for system performance and critical errors |
Configuration changes to iConverged supplied telephony cards as per customer and carrier planned requests |
| Replacement of Core Telecom supplied or certified phones beyond standard warranty period |
Monthly reports emailed to designated contact |
Trouble-shoot telephony card service problems |
| Software |
Critical updates for Core Telecom supplied and installed software and hardware |
Quarterly service updates for servers and KeyNote software provided as per Customer Solution. Phone set software updates are provided to client and installed on automated boot server. |
Unlimited user moves, adds and changes (MAC) using SecureConnect remote service for KeyNote Enterprise software |
| Labor |
Warranty labor additional |
Necessary labor included to monitor equipment and provide software updates. |
Remotely troubleshoot dial tone issues up to MPOE. Analog lines may require customer assistance.
Issues beyond MPOE billed under Addendum B services flat rate. |
- Response times for all our extended support and extended warranty plans
- All warranty or support requests must be initiated via our online ticket system at www.coretel.ca or support hotline at 1-866-644-7729 (1-866-64IPPBX).
- Severity 1 is a failure to use communication platform (excluding individual phones) for neither inbound nor outbound communications. 4 hour response time 6:00 AM and Midnight EST 7 days a week.
- Severity 2 is individual component or feature failing to work which was operational prior to support call. 4 hour response time within operating hours of 9:00 AM to 9:00 PM EST Monday through Friday.
- Any professional services fees that are not covered by Extended Support & Warranty shall be billed a flat rate of $125 per hour. Customer shall be responsible for all travel-related expenses and any other out-of-pocket costs associated with such professional services.
Order your solution today! Call 1-877-CORETEL
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